All orders are carefully packed and sent from our facility located in Sydney, Australia.
How long does delivery take?
Orders are typically prepared and dispatched within 1–2 business days. After shipping via Australia Post Express, most parcels are delivered within 1–2 business days, depending on the destination.
Will I receive tracking information for my order?
Yes — once your order has been dispatched from our warehouse, you will receive an email containing a tracking number so you can monitor its delivery progress.
Do you offer shipping outside Australia?
At the moment, we deliver only within Australia and do not provide international shipping.
What should I do if my order doesn’t arrive?
If your parcel does not arrive within the expected delivery period, please contact us. In the event that your package is lost during transit, we will resend your order at no additional charge.
Can I receive a refund if my delivery is delayed or missing?
We do not offer refunds for shipping delays or lost packages; however, we will gladly send a replacement order at no extra cost.
Are orders shipped in discreet packaging?
Yes — all orders are sent in plain, unbranded packaging with no indication of the contents to protect your privacy.
Are peptides protected during shipping?
Yes — we use secure, temperature-controlled packaging to preserve product quality during transit.
Which payment methods are accepted?
After checkout, you will receive detailed instructions on how to complete your payment.
Can I cancel my order after placing it?
Orders may only be cancelled prior to dispatch. Please contact us as soon as possible if you need to cancel or modify your order.
Returns & Refunds
Do you accept returns or provide refunds?
Due to the nature of our products, returns cannot be accepted once an order has been shipped. Refunds are issued only if the item arrives damaged or incorrect — please notify us within 48 hours of delivery and include photo evidence.
Product Details
How should I store peptides after receiving them?
Store peptides in a cool, dry place away from direct sunlight. For longer-term storage, refrigeration is advised.
How should reconstituted peptides be stored?
After reconstitution, peptides must be kept refrigerated. Under these conditions, they typically remain stable for at least four weeks.
What is the purity of your peptides?
All Premium Peptides Australia™ products are manufactured to a minimum purity level of 99% and are intended strictly for scientific research use.
